Lost, stolen or cloned card
Request blocking immediately through the card assistance line, available 24 hours.
800 24 24 24 hours · Cabo Verde, free +238 262 63 10 24 hours · from abroadContacts
Talk to us.
The Bank's general contacts, lines for urgent situations and complaint channels, all in one place.
Banco BAI Cabo Verde
General contacts
Phone+238 260 23 00
Agência Sede — BAI CenterEdifício BAI Center, Chã d'Areia, Praia
Opening hoursMonday to Friday, 8:00–15:00
BranchesContacts and hours of each branch
Urgent situations
Act immediately. The Bank never asks for codes, passwords or full card details by phone, SMS or email.
Suspected fraud or phishing
Received a suspicious message, call or email, or see a transaction you do not recognise? Contact the Bank immediately.
+238 260 23 00Block access to digital channels
If you suspect someone accessed your BAIDIRECTO, request that access be blocked.
+238 260 23 00We are listening
