Customer Support

We are here to listen.

Choose the right channel. Every contact receives a reference for follow-up.

ComplaintReport a situation that did not meet your expectations. SuggestionShare an idea to improve products, channels or service. Service requestRequest a service, such as a POS terminal, and the team will contact you. Whistleblowing ChannelReport facts responsibly and confidentially. Track a requestCheck the status with the request reference and email.

Card assistance and blocking · 24 hours

Lost, stolen or cloned card? Block it immediately in BAIDIRECTO or through the vinti4/SISP card assistance line, available 24 hours.

800 24 24 Cabo Verde · free +238 262 63 10 From abroad

Card usage best practices

More information

Contacts, complaints and protection

Contacts and emergencies

General bank contacts and lines for cards, fraud and digital channels.

Complaints

How to complain, follow up and who else you can turn to.

Deposit Guarantee Fund

How your deposits are protected.