Complaints \ Occurrences
We want to hear from you to improve.
If something did not go as expected, tell us. Every occurence is recorded, receives a reference and gets a reply.
File an occurence
Fill in the online form with your identification and a description of the situation. You can also present the occurence in person at any branch.
Step by step
How it works
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File the occurence
Online, using the occurence form, or at a branch. Give your contact details and describe the situation in as much detail as possible.
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Keep the reference
At the end you receive a reference number. Use it to follow up on your request.
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Review and reply
The responsible team reviews the situation and replies using the contact you provided.
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If you disagree with the reply
You can turn to the entities listed below, quoting your occurence reference.
Other options
If you are not satisfied
Banco de Cabo Verde
As the supervisory authority, Banco de Cabo Verde receives complaints from customers of financial institutions.
Open websiteContacts and emergencies
General bank contacts and lines for cards, fraud and digital channels.
OpenWhistleblowing Channel
For irregularities and conduct contrary to the law or the Bank's values — not for complaints.
Open
