Customer Support

Secure channel

Report an issue or complaint

Tell us what happened so we can review it and respond thoroughly.

Responsible handlingYour data is used only to review and respond to your contact, in accordance with the privacy policy.

1Your details

2Identification

Are you a BAICV customer? *

3Issue

Type of issue *
Card
E.g. for card 4000 1234 5678 9010, enter 5678901.
Enter the ATM number or description.
Purchase type
Transfer channel *
Top-up type *
It concerns *

Amount in words:

4Description and attachments

Up to 3 files, PDF, JPG ou PNG, max 5 MB each.

5Submission

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